When clients walk through the door, we roll out the red carpet and offer the whole nine yards to them.
My elderly client came in for an appointment and I offered her a drink which she accepted. She felt hot and so I adjusted the room temperature. She forgot her reading glasses and couldn't read the documents I printed out for her to sign. So I increased the font size. She still couldn't make out some of the numbers and so I wrote them out for her.
"You should have been a doctor," she said with a sweet smile. It was an unusual compliment that a banker should have been a doctor, but I accepted it. I guess I'm caring like that. Most doctors I have met are kind and caring professionals.
"Why do you say that? That I should have been a doctor?" I asked her.
"I can't read your handwriting!" she said.
Okay, it started like a compliment, but then ended up as a criticism.
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